Cancellation & Refund Policy
1. Cancelling a subscription
You can cancel at any time by emailing [email protected] from the address on the account, or from the cancellation link in your payment receipt. Cancellation takes effect at the end of the billing period you have already paid for; your access continues until then and no further charges are made. We do not charge a cancellation fee.
2. Refunds
| Situation | What we do |
|---|---|
| You cancel your first subscription payment within 14 days of the charge and have made limited use of the service (fewer than 50 API requests or one report) | Full refund of that first payment on request — no reason needed |
| You cancel later in a subscription | Cancellation stops future charges; the current period is not refunded |
| Per-request API charges or a single purchased report already delivered | Not refundable, because the digital content has been supplied and consumed |
| A request failed, was duplicated, or delivered unusable data because of a fault on our side | Refunded or re-delivered, your choice |
| We withdraw a feature you have prepaid for | Proportionate refund of the unused prepaid amount |
| Duplicate or unauthorised charge | Refunded in full once identified |
Refunds are made to the original payment method, normally within 5 business days of agreement and in any event within 14 days. Card refunds can take a few extra days to appear on your statement.
3. Your statutory right of withdrawal (consumers in the EU and UK)
As a consumer you normally have 14 days from the day of the contract to withdraw without giving a reason. Because our services are digital content and digital services supplied immediately, the law allows that right to end once supply has begun — provided you have consented to immediate supply and acknowledged the loss of the right. By starting a subscription, requesting API access or downloading a report, you give that consent and acknowledgement.
We go further than the law requires: the goodwill refund in section 2 for your first payment applies regardless, as long as your use has been limited. If you withdraw before we have delivered anything, you get a full refund.
4. How to ask
Email [email protected] with the email address on your account and, if you have it, the invoice or payment reference. We acknowledge refund and cancellation requests within 2 business days.
5. If something goes wrong
Tell us first — we will try to fix it. If we cannot resolve it, consumers in the EU can contact the European Consumer Centre in their country; consumers in the UK can contact Citizens Advice. These routes are free and do not affect your right to go to court.